Privacy Policy

Privacy Policy for Christmas Hill Limited Trading as Fenchanted

1. Introduction

Welcome to Fenchanted! We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website and purchase tickets for our events. It also outlines your rights under UK law, including the Data Protection Act 2018 (DPA) and the General Data Protection Regulation (GDPR).

2. Data We Collect

When you purchase tickets or interact with our website, we may collect the following data:

• Personal Identification Information: Name, email address, postal address, phone number.
• Payment Information: Credit/debit card details or other payment methods (Note: We do not store payment card details. Payments are processed securely by our third-party payment processors).
• Event Preferences: Information about the events you are interested in and tickets purchased.
• Technical Data: IP address, browser type, and information collected through cookies and similar technologies.

3. How We Use Your Data

We use your data to:

• Process and manage your ticket purchases.
• Communicate with you regarding your purchase, including sending confirmations, reminders, and updates.
• Provide customer support and respond to your inquiries.
• Improve our website and services based on your usage patterns.
• Comply with legal obligations and protect our legal interests.

4. Legal Basis for Processing Your Data

Under UK law, we must have a lawful basis for processing your personal data. We rely on the following legal grounds:

• Contractual Necessity: Processing your data is necessary to fulfill the contract of sale (e.g., processing your ticket order).
• Legitimate Interests: We may process your data to enhance our services, provided that our interests are not overridden by your rights and interests.
• Consent: Where required by law, we will obtain your consent before sending marketing communications.

5. Sharing Your Data

We may share your data with:

• Service Providers: Third-party companies that help us operate our website, process payments, and deliver services (e.g., payment processors, IT service providers).
• Event Organizers: If applicable, the organizers of the events you attend.
• Legal Authorities: Where required by law or necessary to protect our rights, we may share your data with law enforcement or other governmental authorities.

6. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. All sensitive information, such as payment details, is encrypted and handled securely.

7. Data Retention

We will retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Under GDPR and the DPA, you have the following rights regarding your data:

• Access: You can request a copy of the personal data we hold about you.
• Rectification: You can ask us to correct any inaccurate or incomplete data.
• Erasure: You can request the deletion of your data under certain circumstances.
• Restriction: You can ask us to limit the processing of your data.
• Data Portability: You can request to receive your data in a commonly used format and transfer it to another controller.
• Objection: You can object to the processing of your data for direct marketing purposes.

To exercise your rights, please contact us at [contact details].

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Christmas Hill Limited T/A Fenchanted
Toggam Farm, Newfen Gravel Drove, Lakenheath, Suffolk, IP27 9LN, United Kingdom
Email: info@fenchanted.co.uk
Phone: +44 (0)7375 312083